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Personal Information |
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First name / Surname |
Eric Lind |
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Address |
3 Bowhay Hill Rd. Apt #3 06405 Branford CT (USA) |
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Telephone |
203.204.2555 |
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Nationality |
United States of America |
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Date of birth |
11 January 1972 |
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Gender |
Male |
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Work experience |
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Name and address of employer |
AT&T Global Network Services LLC 06488 Southbury CT (USA) |
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Type of business or sector |
Telecom |
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Dates |
23 May 1999 - 4 June 2010 |
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Occupation or position held |
Project Manager / Six-Sigma Certified Green Belt / Subject Matter Expert (AT&T Rating) |
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Main activities and responsibilities |
~Manage six provisioning teams (totalling 65 people) responsible for ordering and delivering complex custom private data networks for over 1300 premiere enterprise and government customers worldwide. - Oversee the daily operation of these teams, and manage both inbound and reverse inquiries for an average daily volume of 3500 individual requests.
~Provide direct support and training to project management teams in North & South America, Europe, and the Asia-Pacific with respect to the provisioning operation.
~Collect and analyze statistics on operational performance for both the provisioning and project management teams, isolate areas of improvement, and develop tools and training packages to improve the quality and efficiency of the operation.
~Develop and provide longitudinal strategic planning initiatives and documentation for senior management; including the division VP. Some Major Accomplishments: - Proposed automated line item reports detailing status on all orders in the U.S to the division VP. § Designed and helped develop reports. § Cycle time reduced in the ordering processes by two days on average. § Cycle time in the delivery process has been reduced by 12% on average.
~Facilitate the delivery of leading edge complex service offerings, and provide specialized training packages in support of these technologies; most recently global private Ethernet access networks.
~Facilitated the transition from IBM Legacy systems and tools to AT&T systems and tools between 1999 and 2003; after AT&T's acquisition from IBM Global Services in 1999.
~Earned my Bachelor’s degree in International Business half time while working full time. - Graduated Magna Cum Laude (3.82 / 4) - Recipient of “The Faculty Prize for Excellence in International Business” (1 awarded annually) - Co-Authored “Emotional Intelligence and Its Relationship with Marketing Ethics: An Exploratory Study Across Three Countries”; published 31st October 2008 in the conference proceedings for The Academy of International Business – South East
Peer and Team Locations: USA, Canada, Slovak Republic, UK, Japan, Australia, Brazil, Hong Kong, France, Thailand, Indonesia, and others.
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Name and address of employer |
TJS Electronics & Peripherals Inc. 06405 Branford CT (USA) |
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Type of business or sector |
Information Technology |
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Dates |
02/1997 - 05/1999 |
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Occupation or position held |
Technical Service Manager |
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Main activities and responsibilities |
~ Handled all customer service calls for a client base of Fortune 1000 companies, universities, computer resellers, and distributors. ~ Reduced the average daily quantity of product returns by 94% through JIT control techniques. ~ Managed new inventory, projected consumption, and reduced associated shelf-stock costs. ~ Researched, developed, and implemented new product lines. ~ Maintained database of products and technologies, their uses and compatibilities. |
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Education and training |
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Name and type of organisation providing education and training |
ESC Rennes School of Business (Grande École) 2 rue Robert d'Arbrissel CS 76522, 35065 Rennes Cedex, France |
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Level in national or international classification |
Term to begin Fall 2010 |
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Dates |
September 2010 - December 2011 |
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Title of qualification to be awarded |
MA International Business (Pending Completion) |
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Principal subjects / occupational skills covered |
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Noteworthy Extra Curricular Activities |
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Name and type of organisation providing education and training |
Quinnipiac University 275 Mount Carmel Ave., 06518 Hamden CT (USA) |
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Level in national or international classification |
Magna Cum Laude - Grade Point Average 3.82 of 4; Perfect 4.0 within major and minor. Recipient of “The Faculty Prize for Excellence in International Business” |
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Dates |
August 2003 - December 2007 |
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Title of qualification awarded |
B.S. International Business; minor in European Union Business Studies |
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Principal subjects / occupational skills covered |
International Strategy International Marketing International Marketing Research International Financial Management International Management Export Procedures, Financing, & Insurance International Trade, Investment, & Competition European Politics Research & Field Experience in the European Union (2 Courses) Probability & Statistics (2 Courses) Macro Economics Micro Economics Financial Accounting Managerial Accounting Principles of Finance Contracts & Agency |
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Noteworthy Extra Curricular Activities |
~ Co-Authored a 17 page Hate Crime Protocol for the university as a member of the Student Diversity Board. Many of the provisions recommended were adopted as policy by the university administration and faculty.
~ Co-Authored a “Peace Games” simulation, presented at a university nuclear non-proliferation conference in September 2007. - Conference keynote speaker: President Jimmy Carter - Also in attendance: Kohta Kiya 木谷: Hiroshima Atomic Bomb Survivor, and Hirotami Yamada 山田: Nagasaki Atomic Bomb Survivor |
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Personal skills and competences |
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Mother tongue |
English |
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Other languages |
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Self-assessment |
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Understanding |
Speaking |
Writing |
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European level (*) |
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Listening |
Reading |
Spoken interaction |
Spoken production |
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Japanese |
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A2 |
Basic User |
A2 |
Basic User |
A2 |
Basic User |
A2 |
Basic User |
A2 |
Basic User |
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Spanish |
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A2 |
Basic User |
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Basic User |
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Basic User |
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Basic User |
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Social skills and competences |
Actively seeks opportunities to collaborate in international and multi-cultural contexts, both professionally and privately. Trained and managed company teams in Europe, Asia, Latin America, and North America. While attending university, was President of the International Business Society, and a representative on the Student Diversity Board. Currently President-Elect of the Rotary Club of Hamden CT; one of 33,000 Rotary Clubs in 190+ countries across the world. |
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Organisational skills and competences |
Ability to use statistics
as a means of understanding challenges and gauging improvement. In
addition to six-sigma skill, possess significant knowledge of Just In Time
management technique; as taught by my own father who authored two books on
the subject and trained 19,500 people. |
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Technical skills and competences |
Significant experience developing new and best of breed quality training and presentation materials on any number of subjects. When knowledge alone is not sufficient to develop these materials, research is conducted thoroughly across all available sources. |
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Computer skills and competences |
Expert Proficiency with Microsoft Office SPSS (Statistical Software) |
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Additional information |
2. Quinnipiac University Diversity Conference; Hillside Inn Resort & Conference Center 10-12 November 2006 3. "A Firm & Lasting Peace in Central America: The Pending Agenda 20 Years Later"; United Nations New York NY 13th June 2007 (Keynote Speaker: Costa Rican President Oscar Arias Sanchez, Venezuelan President Vinicio Cerezo Arevalo, and UN Secretary General Ban, Ki-Moon) 4. "Albert Schweitzer's Declaration of Conscience: Fifty Years Later"; Quinnipiac University Hamden CT 23-28 September 2007 (Keynote Speaker: Pres. Jimmy Carter) 5. Rotary UN Day; United Nations New York NY 3 November 2007 6. Quinnipiac University Diversity Conference; Hillside Inn Resort & Conference Center 9-11November 2007 7. The Life and Times of Rigoberta Menchu; Quinnipiac University 27 October 2008 (Keynote Speaker: Rigobera Menchu) 8. Academy of International Business - South East; Tradewinds Island Resort, Saint Petersburg FL; 29-31 October 2008 9. Rotary UN Day; United Nations New York NY 8 November 2008 |
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Annexes |
Six-sigma Certified Green Belt AT&T Service Excellence Award (Less than 0.1% of Employees) Faculty Prize for Excellence in International Business Beta Gamma Sigma (Business Honors Society) National Collegiate Business Merit Scholar (3 consecutive years) National Dean's List (3 consecutive years) Collegiate All-American Scholar in Business Multi-Cultural Leadership Award
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