Personal Information

First name / Surname

Eric Lind

Address

3 Bowhay Hill Rd. Apt #3

06405 Branford CT (USA)

Telephone

203.204.2555

E-mail

Eric.Lind@eclectricity.com   

Nationality

United States of America

Date of birth

11 January 1972

Gender

Male

Work experience

Name and address of employer

AT&T Global Network Services LLC

06488 Southbury CT (USA)

Type of business or sector

Telecom

Dates

23 May 1999 - 4 June 2010

Occupation or position held

Project Manager / Six-Sigma Certified Green Belt / Subject Matter Expert (AT&T Rating)

Main activities and responsibilities

~Manage six provisioning teams (totalling 65 people) responsible for ordering and delivering complex custom private data networks for over 1300 premiere enterprise and government customers worldwide.

- Oversee the daily operation of these teams, and manage both inbound and reverse inquiries for an average daily volume of 3500 individual requests.

~Provide direct support and training to project management teams in North & South America, Europe, and the Asia-Pacific with respect to the provisioning operation.

~Collect and analyze statistics on operational performance for both the provisioning and project management teams, isolate areas of improvement, and develop tools and training packages to improve the quality and efficiency of the operation.

~Develop and provide longitudinal strategic planning initiatives and documentation for senior management; including the division VP.

Some Major Accomplishments:

-          Proposed automated line item reports detailing status on all orders in the U.S to the division VP.

§  Designed and helped develop reports.

§  Cycle time reduced in the ordering processes by two days on average.

§  Cycle time in the delivery process has been reduced by 12% on average.

~Facilitate the delivery of leading edge complex service offerings, and provide specialized training packages in support of these technologies; most recently global private Ethernet access networks.

~Facilitated the transition from IBM Legacy systems and tools to AT&T systems and tools between 1999 and 2003; after AT&T's acquisition from IBM Global Services in 1999.

~Earned my Bachelor’s degree in International Business half time while working full time.

-          Graduated Magna Cum Laude (3.82 / 4)

-          Recipient of “The Faculty Prize for Excellence in International Business” (1 awarded annually)

-          Co-Authored “Emotional Intelligence and Its Relationship with Marketing Ethics: An Exploratory Study Across Three Countries”; published 31^st  October  2008 in the conference proceedings for The Academy of International Business – South East

Peer and Team Locations: USA, Canada, Slovak Republic, UK, Japan, Australia, Brazil, Hong Kong, France, Thailand, Indonesia, and others.

Name and address of employer

TJS Electronics & Peripherals Inc.

06405 Branford CT (USA)

Type of business or sector

Information Technology

Dates

02/1997 - 05/1999

Occupation or position held

Technical Service Manager

Main activities and responsibilities

~ Handled all customer service calls for a client base of Fortune 1000 companies, universities, computer resellers, and distributors.

~ Reduced the average daily quantity of product returns by 94% through JIT control techniques.

~ Managed new inventory, projected consumption, and reduced associated shelf-stock costs.

~ Researched, developed, and implemented new product lines.

~ Maintained database of products and technologies, their uses and compatibilities.

Education and training

Name and type of organisation providing education and training

ESC Rennes School of Business (Grande École)

2 rue Robert d'Arbrissel CS 76522, 35065 Rennes Cedex, France

Level in national or international classification

Term to begin Fall 2010

Dates

September 2010 - December 2011

Title of qualification to be awarded

MA International Business (Pending Completion)

Principal subjects / occupational skills covered

Noteworthy Extra Curricular Activities

Name and type of organisation providing education and training

Quinnipiac University

275 Mount Carmel Ave., 06518 Hamden CT (USA)

Level in national or international classification

Magna Cum Laude - Grade Point Average 3.82 of 4; Perfect 4.0 within major and minor.

Recipient of “The Faculty Prize for Excellence in International Business”

Dates

August 2003 - December 2007

Title of qualification awarded

B.S. International Business; minor in European Union Business Studies

Principal subjects / occupational skills covered

International Strategy

International Marketing

International Marketing Research

International Financial Management

International Management

Export Procedures, Financing, & Insurance

International Trade, Investment, & Competition

European Politics

Research & Field Experience in the European Union (2 Courses)

Probability & Statistics (2 Courses)

Macro Economics

Micro Economics

Financial Accounting

Managerial Accounting

Principles of Finance

Contracts & Agency

Noteworthy Extra Curricular Activities

~ Co-Authored a 17 page Hate Crime Protocol for the university as a member of the Student Diversity Board. Many of the provisions recommended were adopted as policy by the university administration and faculty.

~ Co-Authored a “Peace Games” simulation, presented at a university nuclear non-proliferation conference in September 2007.

-            Conference keynote speaker: President Jimmy Carter

-            Also in attendance: Kohta Kiya 木谷: Hiroshima Atomic Bomb Survivor, and Hirotami Yamada 山田: Nagasaki Atomic Bomb Survivor

Personal skills and competences

Mother tongue

English

Other languages

Self-assessment

Understanding

Speaking

Writing

European level (*)

Listening

Reading

Spoken interaction

Spoken production

Japanese

A2

Basic User

A2

Basic User

A2

Basic User

A2

Basic User

A2

Basic User

Spanish

A2

Basic User

A2

Basic User

A2

Basic User

A2

Basic User

A2

Basic User

(*) Common European Framework of Reference (CEF) level

Social skills and competences

Actively seeks opportunities to collaborate in international and multi-cultural contexts, both professionally and privately. Trained and managed company teams in Europe, Asia, Latin America, and North America. While attending university, was President of the International Business Society, and a representative on the Student Diversity Board. Currently President-Elect of the Rotary Club of Hamden CT; one of 33,000 Rotary Clubs in 190+ countries across the world.

Organisational skills and competences

Ability to use statistics as a means of understanding challenges and gauging improvement. In addition to six-sigma skill, possess significant knowledge of Just In Time management technique; as taught by my own father who authored two books on the subject and trained 19,500 people.

When significant process or organizational hurdles present a cost or cycle time challenge, investigate the root causes of those problems, identify possible solutions, and ask for the resources (human or capital) to resolve the problem or reduce its impact.

Technical skills and competences

Significant experience developing new and best of breed quality training and presentation materials on any number of subjects. When knowledge alone is not sufficient to develop these materials, research is conducted thoroughly across all available sources.

Computer skills and competences

Expert Proficiency with Microsoft Office

SPSS (Statistical Software)

Additional information

Conferences & Panels:

1. "Doing Business in the European Union"; Omni Hotel New Haven CT 20-22 April 2006

2. Quinnipiac University Diversity Conference; Hillside Inn Resort & Conference Center 10-12 November 2006

3. "A Firm & Lasting Peace in Central America: The Pending Agenda 20 Years Later"; United Nations New York NY 13th June 2007 (Keynote Speaker: Costa Rican President Oscar Arias Sanchez, Venezuelan President Vinicio Cerezo Arevalo, and UN Secretary General Ban, Ki-Moon)

4. "Albert Schweitzer's Declaration of Conscience: Fifty Years Later"; Quinnipiac University Hamden CT 23-28 September 2007 (Keynote Speaker: Pres. Jimmy Carter)

5. Rotary UN Day; United Nations New York NY 3 November 2007

6. Quinnipiac University Diversity Conference; Hillside Inn Resort & Conference Center 9-11November 2007

7. The Life and Times of Rigoberta Menchu; Quinnipiac University 27 October 2008 (Keynote Speaker: Rigobera Menchu)

8. Academy of International Business - South East; Tradewinds Island Resort, Saint Petersburg FL; 29-31 October 2008

9. Rotary UN Day; United Nations New York NY 8 November 2008

Annexes

Six-sigma Certified Green Belt

AT&T Service Excellence Award (Less than 0.1% of Employees)

Faculty Prize for Excellence in International Business

Beta Gamma Sigma (Business Honors Society)

National Collegiate Business Merit Scholar (3 consecutive years)

National Dean's List (3 consecutive years)

Collegiate All-American Scholar in Business

Multi-Cultural Leadership Award