Eric C. Lind, M.A.

eric.lind@eclectricity.com

Mobile +1 475.202.9406

Home +1 203.204.2555

 

 

 

Quality Improvement, Operational Strategy, Marketing Research

 

Lean Six-Sigma ~ Change Management ~ Training & Development ~ Qualitative/Quantitative Research

 

Career-long record of leading and participating in international quality improvement initiatives with experience applying qualitative/quantitative research methods to drive large-scale process improvements, product/service quality, customer satisfaction, vendor relationships, and bottom-line profits. Expert in developing, analyzing, and communicating statistical data related to modeling and business trends. Highly effective in building, training, deploying, and managing productive, multinational cross-functional teams. Interested in B or C band international career opportunities involving quality/process improvement, corporate/academic training, and/or market research.
 

Core Competencies

·      Lean Six-Sigma

·      Just-In-Time/TPS

·      SPC/SQC

·      Marketing Research Design

·      Statistical Analysis

·      Business Modeling

·      Change Management

·      Team Training & Development

·      Team & Project Leadership

 

Career Experience 
 

Rotary International

Evanston, Illinois, USA

[Charitable Non Profit]

Volunteer Market Research Designer & Analyst

May 2011 – Present

 

Currently conducting a qualitative/quantitative global marketing research study to determine how Rotary International might better leverage social media technology to help Rotarian volunteers be more effective in their charity work. Working directly with the Chief Information Officer to design appropriate experiments and analyze primary market data on Rotary’s behalf. This research project is expected to complete in November of this year.

 

Confidential Client

Sichuan Province, China

[Energy, Oil & Gas]

Freelance Quality Consultant

April 2011 – August 2011

 

Recommended specific solutions for handling human resource challenges in the advent of a major market expansion. Demonstrated how Lean Six-Sigma is an excellent method for linking performance planning, employee development, knowledge management, and process quality control.

AT&T Global Network Services LLC.

Southbury, Connecticut, USA

[Data Telecommunications]

Project Manager & Six-Sigma Certified Green Belt

May 1999 – June 2010

 

Supervised and trained six provisioning teams consisting of 65 individuals in the U.S., responsible for ordering and delivering complex custom private data networks for 1300+ premiere enterprise and government customers worldwide. Directed and supported daily provisioning operations with an average daily production volume of 3500 requests and USD $2.5 billion in annual turnover. Trained and directly supported 130+ upstream project managers, and 100+ network engineers, in North & South America, Europe, and Asia-Pacific.

TJS Electronics & Peripherals, Inc.

Branford, Connecticut, USA

[Computer Hardware]

Technical Service Manager

February 1997 – May 1999

 

Managed all facets of customer service and product returns functions for a client base of Fortune 1000 companies, universities, and computer hardware resellers/distributors. Tested and assembled product for customer delivery. Maintained frequent communications with vendors. Tracked product returns between customer and vendor to ensure rapid repair response. Provided training and support to customers as needed.

Education & Publications

 

 

ESC Rennes School of Business

Rennes, Bretagne, France

Master of Arts in International Business

September 2010 – April 2012 (Expected)

 

Open University

Rennes, Bretagne, France

Master of Arts in International Business

September 2010 – April 2012 (Expected)

 

Quinnipiac University

Hamden, Connecticut, USA

Bachelor of Science in International Business

August 2003 – January 2008

Minor in European Union Business Studies

Magna Cum Laude

Professional Development

Publications

Lind, Eric. C., & Smith, Nathan. J. (2008). Emotional Intelligence and Its Relationship with Marketing Ethics: An Exploratory Study Across Three Countries. (pp. 1-12) St. Petersburg FL: Academy of International Business Southeast.

 

Languages

 

Software

Japanese (日本語)

Intermediate

 

SPSS

Expert

Spanish (Español)

Intermediate

 

Minitab

Competent

French (français)

Basic

 

Microsoft Office

Expert

Chinese (中文)

Beginner

 

 

 

 

Relocation & Travel Notes