Eric C. Lind
Quality Professional, Business Analyst, & Global Pathfinder
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Eric C. Lind
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Quality Professional, Business Analyst, & Global Pathfinder |
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“Eric not only looks for opportunities for improvements, but acts on them also. If there’s a project that looks at ways of creating more efficient processes, Eric is not far away.” ~John Russell Area Manager at AT&T Global Network Services
“Eric, after being told that it would be impossible to get specific reports, delivered within two weeks a daily report. This is a critical report and one that will evolve into one of the most useful management tools available.” ~John Russell Area Manager at AT&T Global Network Services
“I’ve received multiple notes and calls from partners expressing the excellent work Eric does in explaining issues and assisting them get through some type of roadblock.” ~John Russell Area Manager at AT&T Global Network Services
“Eric is open to other cultures and has proven to be very effective in taking the lead role in multicultural team settings. Eric will be an asset to any organization that hires him, and I highly recommend him.” ~Don Minday Senior Lecturer, ESC Rennes School of Business, France
“Eric has a professional demeanor and a steady and mature personality. I would highly recommend him for any position requiring these characteristics.” ~Dr. Robert Engle Professor of International Business, Quinnipiac University, USA
Mobile +1 475.202.9406 Office +1 203.204.2555
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“All too often in quality management, the customer has seemed to be the last thing on anyone’s mind.” (Denning, 2011)
Career DriverGlobal quality professional seeking to design and deliver disruptive innovation and quality improvements for multinational companies.
Career highlightsq For the City of Vancouver WA facilitate implementation of Lean Six Sigma practices city-wide. q For a confidential energy sector client in China, designed both employee knowledge management and performance planning systems to facilitate client’s introduction of Lean Six Sigma and a planned market expansion into four additional Chinese provinces. q Designed and completed an inductive qualitative/quantitative global market research study for Rotary International to enable development of a social media strategy. (Report: 1) q Designed and completed seven multinational lean six-sigma projects in eighteen months for AT&T Global Services saving millions of dollars and thousands of person-hours in non-value added activities. (Examples: 1) q Developed and delivered in-depth process training to fifteen different project management teams in North & South America, Europe, and the Asia-Pacific region at AT&T Global Services. q Successfully managed several teams that completed or helped complete tens of thousands of data network implementation projects for AT&T’s enterprise data clients across the globe. q Successfully implemented two major change management initiatives at AT&T Global Services: (1) migrate from IBM to AT&T systems, (2) operational transition from US to Slovakia & Brazil. q Reduced average daily shelf-stock inventory by $50K per month (5% of gross annual revenues) for TJS Electronics & Peripherals Inc. q Co-developed one of the first USB external hard drives for TJS Electronics and one of the company’s vendors. Work History
Education
Dual M.A. in International Business[1]
B.S. in International Business[2]
Lean Six Sigma Green Belt
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